Refund Policy
We believe in transparency and fairness. Here's everything you need to know about our refund process for mobile app testing and validation services.
Our Commitment to Fair Refunds
At FluxOnDataDev, we stand behind our mobile app testing services. We understand that sometimes projects don't go as planned, and we want you to feel confident when working with us. This policy outlines when and how refunds are processed.
We've designed our refund policy to be straightforward and fair to both our clients and our team. Every situation is unique, and we're committed to finding reasonable solutions when issues arise.
Refund Eligibility Criteria
Service Quality Issues
- Testing deliverables don't match agreed specifications
- Major bugs or issues missed during our validation process
- Reports delivered significantly late without prior notice
- Communication failures that impact project outcomes
Project Cancellations
- Client cancels within 48 hours of project start
- Technical incompatibilities prevent service delivery
- Scope changes that make original agreement invalid
- Mutual agreement to terminate project early
Service Disruptions
- Our systems experience extended downtime
- Key team members become unavailable unexpectedly
- External factors prevent completion of agreed work
- Data security concerns that compromise project integrity
Important Timeline Notice
Refund requests must be submitted within 14 days of project completion or the issue occurring. We review each case individually and work to resolve concerns quickly and fairly.
Refund Process Timeline
Submit Your Request
Contact our support team with details about your refund request. Include your project information and explain the specific issues you encountered. We'll acknowledge your request within one business day.
Review and Investigation
Our team reviews your case within 3-5 business days. We examine project records, communications, and deliverables to understand what happened. You may be contacted for additional information during this time.
Decision and Communication
We'll notify you of our decision within 7 business days of receiving your request. If approved, we'll explain the refund amount and processing timeline. If denied, we'll provide clear reasoning and suggest alternative solutions.
Refund Processing
Approved refunds are processed within 5-10 business days. The actual time to receive funds depends on your payment method and bank processing times. We'll provide tracking information when available.
Payment Methods and Processing
Credit Card Refunds
Refunds to credit cards typically appear within 3-7 business days after processing. The exact timing depends on your card issuer's policies. You'll see the refund as a credit on your statement, often labeled with our business name.
Bank Transfer Refunds
Wire transfer refunds usually process within 5-10 business days. International transfers may take longer due to correspondent banking requirements. We'll provide transaction reference numbers for tracking purposes.
Digital Payment Refunds
Refunds to digital wallets and online payment platforms typically process within 1-3 business days. These systems usually send automatic notifications when refunds are completed.
Partial Refunds and Work Completion
Sometimes we can complete part of a project before issues arise. In these cases, we calculate partial refunds based on work completed and value delivered. We believe this approach is fairest for everyone involved.
For ongoing projects where problems develop midway through, we'll discuss options including partial refunds, scope adjustments, or alternative completion methods. Our goal is always to find a solution that works for your business needs.
What's Not Covered
While we strive to be flexible, some situations fall outside our refund policy. Changes in your business priorities, budget constraints, or dissatisfaction with valid test results that accurately reflect your app's current state typically don't qualify for refunds.
Projects completed according to specifications, delivered on time, and meeting agreed quality standards represent successful service delivery. However, we're always open to discussing concerns and finding ways to improve your experience with our services.
Alternative Solutions
Before processing refunds, we often explore alternative solutions. These might include additional testing cycles, revised reports, extended support periods, or credits toward future services. Many client concerns can be resolved through these approaches.
We value long-term relationships over individual transactions. If a refund isn't appropriate but you're experiencing genuine issues, we'll work creatively to find solutions that address your concerns and maintain trust in our partnership.