Privacy Policy

Your privacy matters to us. Here's how we protect and handle your personal information with complete transparency.

Last Updated: January 15, 2025

Who We Are

FluxOnDataDev operates as a specialized mobile app testing and validation service based in Thailand. We're located at 102/4 Moo 9 Bangkruai-Sainoii Road, Bang Kruai District, Nonthaburi 11130, Thailand. When you work with us, you're trusting us with your business data and personal information.

This privacy policy explains exactly how we collect, use, store, and protect that information. We believe in being completely upfront about our data practices because trust is the foundation of good business relationships.

Information We Collect

We collect information that helps us provide better testing services and communicate effectively with our clients. Here's what we typically gather:

Contact Information

Your name, email address, phone number, and company details when you reach out to us or request our services.

Project Data

App files, testing requirements, technical specifications, and project timelines you share for testing purposes.

Communication Records

Email conversations, project discussions, feedback sessions, and support interactions to maintain service continuity.

Technical Information

Device data, app performance metrics, testing results, and system logs generated during our validation processes.

We only collect information that's directly relevant to providing our testing services. We don't gather unnecessary personal data or track your activities beyond what's needed for project delivery.

How We Use Your Information

Your information serves specific purposes in our testing operations. We use it to deliver the services you've requested and maintain our professional relationship.

  • Conducting thorough mobile app testing and validation according to your specifications
  • Communicating project updates, test results, and recommendations throughout our engagement
  • Providing technical support and addressing any questions about our testing processes
  • Improving our testing methodologies based on project outcomes and client feedback
  • Managing project timelines, deliverables, and maintaining accurate service records
  • Sending important service notifications and updates about your testing projects

We don't use your information for marketing purposes unless you've specifically requested updates about our services. Our focus remains on delivering quality testing results rather than promotional communications.

Information Sharing and Disclosure

We treat your information with strict confidentiality. Your project data and personal details aren't shared with third parties except in very specific circumstances:

  • When you've given explicit consent for us to share specific information with designated parties
  • If required by Thai law, legal process, or government authorities for compliance purposes
  • To protect our rights, property, or safety, or that of our clients and the public
  • With trusted service providers who assist with our operations under strict confidentiality agreements

We never sell, rent, or trade your personal information to other companies. Your project data remains confidential and is used solely for delivering the testing services you've contracted.

If your project requires us to work with specific third-party tools or platforms, we'll inform you beforehand and ensure appropriate data protection measures are in place.

Your Privacy Rights

You maintain control over your personal information and project data. These rights ensure you can manage how we handle your information:

Access Your Data

Request copies of the personal information and project data we hold about you.

Correct Information

Update any inaccurate or incomplete personal details in our records.

Delete Data

Request deletion of your personal information, subject to any legal retention requirements.

Restrict Processing

Limit how we use your information while maintaining essential service capabilities.

Data Portability

Receive your data in a structured format for transfer to another service provider.

Withdraw Consent

Opt out of non-essential data processing activities at any time.

To exercise any of these rights, contact us at support@fluxondatadev.com. We'll respond to your request within 30 days and guide you through the process.

Data Security Measures

Protecting your information is a fundamental responsibility we take seriously. We've implemented multiple layers of security to safeguard your data:

  • Encrypted data transmission using industry-standard SSL/TLS protocols for all communications
  • Secure cloud storage with access controls and regular security audits of our systems
  • Limited access policies ensuring only authorized team members can view project data
  • Regular security training for our staff and contractors handling sensitive information
  • Automated backup systems with encryption to prevent data loss and unauthorized access
  • Network monitoring and intrusion detection systems protecting our infrastructure

While we maintain robust security measures, no system is completely invulnerable. We continuously update our security practices and will notify you promptly if any data breach affects your information.

Data Retention and Deletion

We keep your information only as long as necessary to fulfill our service obligations and meet legal requirements. Here's our approach to data retention:

  • Project files and testing data: Retained for 3 years after project completion for reference and support
  • Communication records: Kept for 2 years to maintain service continuity and resolve any questions
  • Contact information: Maintained while you remain an active client, plus 1 year after last contact
  • Financial records: Stored for 7 years to comply with Thai accounting and tax regulations

When retention periods expire, we securely delete your information using industry-standard data destruction methods. You can request earlier deletion of non-essential data by contacting our support team.

If you specifically request data deletion before our standard retention period, we'll accommodate this while ensuring we can still provide ongoing support for completed projects.

International Data Transfers

Our primary operations are based in Thailand, but some of our testing processes may involve international data transfers to trusted service providers and cloud platforms.

When we transfer your data internationally, we ensure appropriate safeguards are in place:

  • Using service providers that comply with international privacy standards
  • Implementing contractual data protection clauses with our international partners
  • Ensuring data encryption during transfer and storage in foreign systems
  • Regular audits of international partners' security and privacy practices

We'll inform you if your specific project requires international data transfers and explain the protective measures we've implemented.

Updates to This Policy

Privacy practices evolve as technology and regulations change. We review and update this policy regularly to reflect our current practices and legal requirements.

When we make significant changes to this privacy policy, we'll notify you through:

  • Email notifications to active clients explaining the key changes
  • Updates to our website with the revised policy and effective date
  • Direct communication during active projects if changes affect your data

Minor updates for clarity or legal compliance may be made without individual notification, but we'll always maintain the current version on our website with the last updated date.

Questions About Your Privacy

We're here to address any concerns or questions about how we handle your information. Our team is committed to transparency and will provide clear answers about our privacy practices.

Email: support@fluxondatadev.com

Phone: +66 4 224 4269

Address: 102/4 Moo 9 Bangkruai-Sainoii Road
Bang Kruai District, Nonthaburi 11130, Thailand

We typically respond to privacy inquiries within 2 business days and will work with you to resolve any concerns about your data protection.